1. Information We Collect
When you contact us via WhatsApp, email, or through our website, we may collect the following information:
- Personal Identification Information: Name, phone number, email address, and physical address.
- Garment Information: Details about the garments you bring for alterations, including fabric type and measurements.
- Communication Data: Records of our conversations via WhatsApp, email, or phone.
- Website Usage Data: Information about how you interact with our website (cookies, IP address, browser type).
2. How We Use Your Information
We use your information for the following purposes:
- To Provide Alteration Services: To fulfil your alteration requests, take measurements, and communicate with you about your garments.
- To Communicate: To respond to your inquiries, send quotes, provide status updates, and notify you when your garments are ready for collection.
- To Improve Our Services: To analyse customer feedback and improve our tailoring and alteration services.
- To Comply with Legal Obligations: To meet any legal or regulatory requirements in Kenya.
3. How We Protect Your Information
We take the security of your personal information seriously. We implement the following measures to protect your data:
- Data Encryption: Our website uses SSL encryption to protect data transmitted between your browser and our server.
- Access Control: Only authorised personnel (including owner David Ochieng) have access to your personal information.
- Secure Storage: Your information is stored securely in our systems and is not shared with third parties without your consent.
- Regular Audits: We regularly review our data protection practices to ensure your information remains secure.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With Your Consent: We may share your information with third parties if you give us explicit permission to do so.
- For Legal Reasons: We may disclose your information if required by law or to protect the rights, property, or safety of Bespoke & Co. Tailors, our customers, or others.
- With Service Providers: We may share information with trusted third-party service providers who assist us in operating our website or conducting our business, provided they agree to keep your information confidential.
5. Your Rights
As a customer of Bespoke & Co. Tailors, you have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Correction: You can ask us to correct any inaccurate or incomplete information.
- Right to Deletion: You can request that we delete your personal information, subject to legal obligations.
- Right to Withdraw Consent: You can withdraw your consent for us to use your information at any time.
To exercise any of these rights, please contact us via WhatsApp or email.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device. We use cookies to:
- Understand how you use our website.
- Improve our website's performance and functionality.
- Provide a personalised experience.
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Changes to This Privacy Policy
We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us:
Last Updated: September 8, 2026
